Frequently Asked Questions
Where is Carolina Millinery located?
Carolina Millinery is located in Marion Square every Saturday from 8am-2pm April-December 17, 2017. ***December hours 9am-3pm.
Appointments can also be made to visit our Charleston studio located in Ashley Hall Center.
How do I order a custom hat?
1. Online at www.carolinamillinery.com or www.carolinahatgirl.etsy.com
2. By Phone 843-608-HATS
3. Visit us at the Charleston Farmers Market Saturday's 8am-2pm (April-Dec.)
4. Schedule an Appointment at our Studio Located:
1642 Ashley Hall Road Charleston SC 29407
How do I measure for a custom hat?
First you will need a tape measure. Place the end of the measuring tape in the middle of your fore head about 1 inch above your eyebrows. Wrap the tape around your head ( make sure this is above your ears) . Slip one finger under the tape for ease. Take the measurement. Repeat twice for accuracy. The size will range from 20-25 inches.( 22 1/2 -23 inches is average, If a standard store bought hat fits you perfectly measurement should be within this range.)
Our RTW Hat Measurements
X Small 19-20 3/4
Small 21-22
Medium 22 1/2-23
Large 23 1/2-24
X large 24+
Don't worry we custom fit hats for all head sizes, too.
When will my hat arrive?
Please allow 4-5 business days for ready-to-wear hats, 4-12 weeks for a bespoke hat and a minimum of 4 weeks-12 weeks for restorations. If you need your hat sooner please contact us prior to placing an order. Custom rush orders may incur an additional fee.
How will my hat be shipped?
Hats are shipped USPS Priority Mail, USPS Express Guaranteed, or FedEx with insurance. Insurance is included within the shipping total.
International Orders are shipped via USPS International and UPS.
Quotes avaliable upon request.
Orders over $400USD are shipped domestically at no additional charge.
What restoration services do you provide?
We can restore your hats silhouette, clean, add a mending stitch or resize your hat.
We offer restoration service at no charge for our Carolina Millinery label. We also offer trimming changes for our Carolina Millinery and Carolina Hat Girl labels.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover and Paypal.
May I purchase a gift certificate?
Yes we offer gift certificates in any denomination.
What is your return policy?
We are sure you will love our heirloom quality hats! We understand buying a hat that hasn't been tried on yet can be challenging but rest assured, if for any reason you are unhappy please return your unworn hat within 7 days of receipt. (excludes custom ordered, dyed and custom color hats) We will happily refund or exchange your hat.We want you to be happy!
I saw a hat at the Charleston Farmers Market but I don't see it online?
Most of our hats never make it online. Please contact us at info@carolinamillinery.com to check inventory status or to place a custom order.
Do you offer wholesale?
Yes we do! We offer wholesale and private label. Contact us at sales@carolinamillinery.com for more infomation.
Will my infomation be shared?
No, we will not share your details with a third party.
How do I make an appointment?
You may schedule an appointment online or by calling us at 843-608-HATS (4287).
Why do you charge a fee to book an appointment?
The one hour consultation fee is charged to hold your appointment slot. We will allow one reschedule if cancellation is made up to 24 hours before your appointment time. The fee is deducted from your final purchase.
What should I bring to my appointment?
How do you plan on using your hat? Is it for a special occasion or everyday wear? Are you starting with the hat or the garment?
For special occasion wear if you choose to start with the garment first you are encouraged to bring in your garment and accessories ie. (shoes, handbag, jewelry).
How should I wear my hair for my appointment?
We recommend wearing your hair in your most common style.
For hair loss clients bring in your hair piece if you will wear it under your hat.
We offer private fitting areas for maximum comfort.
Where will my fitting take place?
We offer private fitting areas in our atelier for your comfort. We also do mobile fittings at your location.
I am interested in learning to make hats?
Yes, we offer hat making workshops and private instruction during the year. Check our calendar for dates. *Prior sewing skills are recommended before taking a millinery class.
Do you travel to teach workshops?
No, we do not travel to teach at this time. We would be happy to refer you to workshops in your area and instructors that travel.
Do you offer mentorships?
Yes, we do! We want the tradition of fine hat making to continue. We believe in sharing our gift with our youth! For more information on our youth mentorship program please contact us.
Do you offer interships?
Yes, we accept internship applications in January of each year. Our paid internship program starts March 1st and ends June 1st. The intern chosen will work with the hat maker to learn hat making techniques and daily studio operations. Intern should have completed at least one year in a fashion/ accessories design program.
We would like a donation for our non-profit.
We take pride in helping our community. As a small business we are limited in our ability to donate to each request we receive. We donate to youth groups and special needs charities that are chosen at the beginning of each year.